Overview

  • We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.
  • The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)
  • The actual amount received by you may differ from your original payment due to exchange rate fluctuations.
  • Any shipping fees paid are non-refundable.

Refunds

We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.

If you encounter any problems during shopping on our website, please contact us at monica13538176554@gmail.com for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.

If you have any questions about our Return & Refund Policy, please contact us at monica13538176554@gmail.com

RETURN/ EXCHANGE POLICY

Order Modification

You can change your order inoraformation (such as colors, dimensions, shipping address, telephone number) within 48 hours.

If your order has been shipped, it cannot be modified.

Order Cancellation

You can cancel your order free of charge within 48 hours.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

Return

If you wish to return an article purchased on our website, you have 14 days, from the date the order was received, to proceed with the return process. Return shipping costs shall be borne by you. This amount will be deducted from the refund of your(s) item(s).

Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.

You have 7 days, from the date of receiving return approval, to send off the item you wish to return.

Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Please note that the right to return products does not apply to:

  • Customized products which are ordered from the manufacturer according to the customer’s wishes. (except manufacturer defects)
  • All accessories, such as light bulbs.
  • Please note that we do not accept returns, cancellations, or exchanges for bulk purchases (defined as three or more identical items). To ensure the product meets your requirements, we advise purchasing a single item before committing to a larger order. If you have any inquiries, reach out to us at: monica13538176554@gmail.com, and we aim to respond promptly.

Please note:

The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.

How to initiate a return?

  • Send an email where a description of the return reason and of the item you wish to return should be included, to monica13538176554@gmail.com
  • We will check your email.
  • Once your return application approved, you will receive an email of return approval.
  • If everything is ready, you have 7 days, from the date of receiving return approval, to send off the item you wish to return. The shipping fee will be paid by you.
  • Please tell us by email the tracking number and the tracking URL after sending off the item you wish to return.
  • Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.

Need help?

Contact us at monica13538176554@gmail.com for questions related to refunds and returns.